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Job Overview
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Date PostedAugust 3, 2025
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Location
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Expiration date--
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GenderBoth
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Career LevelExperienced
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SalaryConfidential
Job Description
Responsibilities
Drive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization.
Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans.
Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes.
Flag churn risks early and lead mitigation efforts.
Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential.
Be a Trusted Advisor: Build strong relationships with key stakeholders and guide customers with best practices and strategic insights.
Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints.
Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base.
Advocate Internally: Represent the customer’s voice and ensure their needs are championed across the organization.
Experience Needed:
Not Specified