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Customer Service – Online Platform by Midocean University in IT/Software Development Full Time Remote Cairo, Egypt Apply Now Job Overview Date Posted July 25, 2025 Location Cairo, Egypt Expiration date -- Gender Both Career Level Experienced Salary Confidential Job Description Respond promptly to customer inquiries via email, chat, and online meetings. Identify customer needs and provide accurate, valid, and comprehensive information. Troubleshoot product or service issues and resolve them effectively. Escalate unresolved issues to the appropriate internal teams when necessary. Maintain detailed records of customer interactions and follow up to ensure resolution. Develop a deep understanding of our products/services to better assist customers. Contribute to improving our customer support processes and tools. Monitor customer feedback and report recurring issues for potential improvements. Experience Needed: 3 To 6 Years Share this post Facebook Twitter Pinterest Tags Computer Science Customer Support Information Technology (IT)
