Customer Service – Online Platform
Job Description
- Respond promptly to customer inquiries via email, chat, and online meetings.
- Identify customer needs and provide accurate, valid, and comprehensive information.
- Troubleshoot product or service issues and resolve them effectively.
- Escalate unresolved issues to the appropriate internal teams when necessary.
- Maintain detailed records of customer interactions and follow up to ensure resolution.
- Develop a deep understanding of our products/services to better assist customers.
- Contribute to improving our customer support processes and tools.
- Monitor customer feedback and report recurring issues for potential improvements.
Experience Needed:
3 To 6 Years
