Customer Service Representative
Job Description
- Respond to customer inquiries and provide accurate information about products, services, and promotions.
- Handle customer complaints and resolve issues efficiently to ensure satisfaction.
- Manage inbound and outbound customer communications via phone and email.
- Monitor and respond to inquiries and comments on the company’s social media pages promptly and professionally.
- Report customer issues, including product-related concerns, delivery delays, or service feedback to the mentioned parties.
- Ensure timely follow-up with customers to provide updates or confirm resolution of their issues.
- Maintain accurate records of customer interactions, inquiries, complaints, and solutions in the Customers’ data sheet.
- Collect and report customer feedback to help improve products and services.
- Be fully aware of Tyre pro products, services and location.
- Coordinate with internal departments such as retail, sales, logistics, and marketing to resolve customer issues and ensure smooth operations.
- Support marketing efforts by promoting special offers or campaigns during customer interactions.
- Maintain professionalism and courtesy in all customer interactions.
Experience Needed:
2 To 5 Years
Job Description
- Respond to customer inquiries and provide accurate information about products, services, and promotions.
- Handle customer complaints and resolve issues efficiently to ensure satisfaction.
- Manage inbound and outbound customer communications via phone and email.
- Monitor and respond to inquiries and comments on the company’s social media pages promptly and professionally.
- Report customer issues, including product-related concerns, delivery delays, or service feedback to the mentioned parties.
- Ensure timely follow-up with customers to provide updates or confirm resolution of their issues.
- Maintain accurate records of customer interactions, inquiries, complaints, and solutions in the Customers’ data sheet.
- Collect and report customer feedback to help improve products and services.
- Be fully aware of Tyre pro products, services and location.
- Coordinate with internal departments such as retail, sales, logistics, and marketing to resolve customer issues and ensure smooth operations.
- Support marketing efforts by promoting special offers or campaigns during customer interactions.
- Maintain professionalism and courtesy in all customer interactions.
