Customer Success Manager (Technical), UAE

Drive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization.

Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans.

Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes.

Flag churn risks early and lead mitigation efforts.

Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential.

Be a Trusted Advisor: Build strong relationships with key stakeholders and guide customers with best practices and strategic insights.

Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints.

Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base.

Advocate Internally: Represent the customer’s voice and ensure their needs are championed across the organization.