Production Support Engineer
Job Description
- Aware of system requirements and interfaces, and well-informed about the service provided to the end-user.
- Having a complete knowledge of the system’s features, infrastructure and components.
- Regularly inspecting audit logs and monitoring system performance.
- Check and solve assigned tickets as Level 3.
- Analyze the Issues/Cases to fix all impacted.
- Collaborate with development teams to deploy hotfixes and patches.
- Figure out the Root cause of the cases to aid Dev teams.
- Support with proper action for the below cases Classification:
- Handle the System availability/stability issues.
- Report any integration issue for the Service Provider with Logs.
- Executing database queries to resolve data issues.
- Logging and maintaining records of all issues/Cases.
- Preparing necessary reports for management and service providers.
- Ensuring that solutions provided to the client are functioning properly.
Experience Needed:
3 To 6 Years
