Senior Trucking Customer Service Representative
Job Description
- Handle and resolve customer inquiries related to trucking and freight services professionally and efficiently.
- Coordinate with dispatchers, drivers, and logistics teams to ensure timely delivery and pick-up of shipments.
- Monitor shipment status and provide real-time updates to customers.
- Manage customer accounts, ensuring that all transportation services meet contract requirements.
- Handle customer complaints or service issues, and follow up to ensure resolution.
- Maintain accurate documentation of all service requests, complaints, and resolutions.
- Provide support and mentorship to junior customer service staff.
- Prepare daily/weekly reports on customer interactions and shipment performance.
- Communicate effectively with internal departments (warehouse, billing, sales) for smooth operations.
Experience Needed:
2 To 4 Years
